Deliver a Total Experience

Media caption copy here

Title here

Lorem ipsum dolor sit amet consectetur adipisicing elit. Unde soluta sequi excepturi dignissimos placeat odit.

Read more here

Title goes here

Subtitle goes here

Lorem ipsum dolor sit amet consectetur adipisicing elit. Illum nihil neque ducimus consequuntur inventore. Eaque at impedit neque tempore? Quas adipisci laborum id non vel quis dignissimos eveniet? Numquam, cupiditate ex rem doloribus perferendis error quaerat veritatis perspiciatis aliquam facere.

Lorem ipsum dolor sit amet consectetur adipisicing elit. Dolorem, esse.

Source: sit amet consectetur adipisicing elit. Dolorem, esse.

Subtitle goes here

Lorem ipsum, dolor sit amet consectetur adipisicing elit. Earum placeat, vero sit obcaecati deserunt, nesciunt fugit minus ea reiciendis officiis illum possimus qui asperiores eveniet velit fuga ipsam quaerat quibusdam omnis soluta exercitationem iure. Ipsam fugiat magni sed eius enim explicabo, aperiam voluptate omnis, nisi tempora, nostrum porro eaque magnam?

Text here
Text here
Text here
Text here
Text here

Subtitle goes here

Deliver a Total Experience

Being able to create Total Experience is the key differentiator for businesses today. Total Experience is the strategic concept to consistently deliver exceptional experiences by weaving together brand value, superior customer experience (CX) and employee experience (EX) across all omnichannel journeys and processes. To simplify, automate and transform into a friction-free organization. Enabling this requires a deep understanding of how to select, orchestrate and implement the right data, AI, and ICT technologies in your architecture.

Knowing where to start and how to do it can be overwhelming. Having our experts by your side helps to kick-start and accelerate your digital transformation and speed up business value growth. Orange Customer Experience and Employee Experience (CX & EX) business consulting practice covers all the disciplines you need to deliver your Total Experience strategy while leveraging Orange Business’ global IT and connectivity capabilities.

"Consumers unquestionably desire experiences, and more and more businesses are responding by explicitly designing and promoting them. As services, like goods before them, increasingly become commoditized…experiences have emerged as the next step in... the progression of economic value. From now on, leading-edge companies—whether they sell to consumers or businesses—will find that the next competitive battleground lies in staging experiences."

Source: B.Joseph Pine II and James H. Gilmore - Harvard Business Review

Experience is the top priority for businesses in the digital era. Customers no longer simply base their loyalty on price, product or service, but look for those companies that deliver experiences above their expectation. However, CX by itself is only one part of Total Experience.

"85% of organizations agree that an improved employee experience and higher employee engagement translate to a better customer experience, higher customer satisfaction, and higher revenues for their organization"

Source: IDC

Many organizations and employees have increasingly struggled to relate to the sense of purpose of the organization. The proven route to sustainable and financial success has turned into a new purpose: to render the organization as a whole more human-centric. The employee experience became just as important because engaged employees deliver a better customer experience. Without happy employees, there are no happy customers, and the other way around. The two are inextricably tied.

Businesses need end-to-end visibility of the value chain ecosystem to improve the experience and optimize business outcomes. That means being able to harness data, assets, and infrastructure to not only meet customer and employee expectations but align it with their business partner eco-system as well.

Our experts help to accelerate end-to-end Digital Transformation with a human-centric approach:

Assess and define Total Experience strategy and the way forward
Create end-to-end visibility of the customer’s life cycle to continually improve or transform CX and EX
Deliver a proactive and personalized experience across multiple channels
Optimize your Sales, Marketing, and Contact Center organization operations
Drive a positive Digital Transformation ROI
Boost your employees’ engagement and satisfaction
Ensure adoption of new technologies, services, and processes
Empower and grow your employees’ digital agility