Creating sustainable digital experiences at Electrolux
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Read more hereHow Electrolux can create sustainable digital experiences
As Electrolux becomes the go-to supplier for home consumers and as demand rises for more frictionless user journeys, its purpose to ‘shape living for the better’ is increasingly being rooted in creating more sustainable digital experiences. But how can this be implemented?
A crucial element to successful planning and deployment is to place equal emphasis on the entire operational element as well as the front-facing customer footprint. When it comes to sustainable digital experiences, one without the other will only weaken any efforts made.
At Orange Business Services, we understand this. We know that the successful delivery of these experiences require consistent security and connectivity, regardless of location, and an optimised cloud journey from inception and beyond. These three core factors - security, connectivity and cloud - will enable sustainable efficiency, agility and resilience for Electrolux - and a far superior digital experience for all.
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Sustainability in experiences
Electrolux understands that one of its values, to ‘act sustainably’, is just as important within operations as it is with consumer-facing products and services.
By introducing Orange’s lifecycle management services - including Managed Services, FinOps and DataOps - within a cloud-native hybrid environment, workloads can be optimised as well as power consumption reduced.
The enhanced digital experience is one that is holistic and full circle, meaning that for true sustainability, it needs to be considered and implemented with the exact same consideration behind the scenes as on stage to consumers in order to be long lasting and just as effective.
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Read more hereAgility. All round
As Electrolux looks to add more agile ways of working, from supply chain through to direct consumer sales, its cloud, connectivity and security infrastructure needs a unified model that allows for full integration.
As the business continues to grow and evolve, Electrolux’s existing teams would likely benefit from Cloud Service Providers (CSPs), distributed connectivity expertise and un-siloed, 360 security services that work together.
Orange can help with this and wants to support Electrolux’s approach for continual improvement to keep it truly innovative, relevant and able to face whatever new challenges arise.
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Ultimate digital experience
As demand and expectations for frictionless user journeys continue to rise, there are three core services that support and ensure this is possible - the seamless integration and ongoing management of cloud, connectivity and security.
Orange ensures wide availability, strong and consistent access no matter the location and trust that has been nurtured through security that has never faltered.
With this ultimate combination that will compliment Electrolux’s in-house talent, the business growth plans are made that much more achievable and the goal to offer sustainable digital experiences becomes that bit more effortless each year.
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Read more hereHeightened cost efficiencies
There’s no denying that adopting hybrid multi-cloud infrastructure involves an upfront direct cost - financially and in the time and resources taken up - but as a key area that stakeholders need to address to remain competitive and to future-proof themselves, Orange can help to navigate the challenging landscapes.
Keeping productivity levels and quality standards high while reducing costs is the battle of many, but as Electrolux set a specific 3% year-on-year cost reduction target, a wider angle lens is needed to achieve this.
Efficiencies will come through in the ability to facilitate leaner, faster operations and shorter time to market; reduced power consumption through optimised workflows and a truly proactive security integration that not only enhances data integrity but also reduces the likelihood of compliance concerns.
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Why should you choose Orange
Customer experience is the differentiator for companies today, but to deliver it requires change. At Orange, we know that businesses are at different stages of their journeys. To help you reach that end goal, we offer:
- a data-centric expertise based on extensive experience
- the support of Business & Decision to harness Big Data, AI and advanced analytics
- a multi-vendor approach
- one of the largest pools of CX and EX experts in enterprise technology, covering both consultancy and implementation
- a global footprint with 24/7 support
- bespoke solutions to meet your needs
- one of the largest global voice networks ever
- true end-to-end capabilities
- knowledge as an integrator and operator delivering great CX to our own customers
We've helped many businesses like yours already. These include enabling a global consumer products company to deploy speech analytics to improve its CX delivery, supporting manufacturing giant to personalize its digital communication, and enhancing RS Component's omni-channel offering to deliver best-in-class customer service.