AstraZeneca
Delivering Growth and Category Leadership
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Read more hereDelivering Growth and Category Leadership
Orange can support AstraZeneca’s efforts to transform its delivery of healthcare by enhancing the whole patient experience – from disease prevention and awareness to post-treatment and wellness. We can also help AstraZeneca to establish a leadership role in the growing market for population health management, improving health outcomes for communities across the care pathway – from awareness, prevention and diagnosis to treatment, recovery, and wellness.
Data-driven decision-making
Orange Business is one of the few technology players present in all segments of the data journey – from connectivity to data analytics. So we are perfectly placed to support Wacker’s digital transformation and assist you in in creating value from data. We do this by facilitating better flow and management of data within Wacker to enable you to further improve your business operations. And we can turbocharge innovation by democratising access to key data to create the new processes that will ensure that you grow – and stay one step ahead of your competitors.
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Read more hereUnlock insight faster
The future of industrial operations will rely on seamless, ubiquitous hyperconnectivity with a wide range of connectivity solutions. These must connect and collect data from all Wacker’s industrial sites, production equipment, field and remote workers, business assets and digital products. By providing real-time data intelligence, we can help Wacker to unlock value as your business grows, generating efficiencies in R&D, production and supply chain operations with scalable and flexible solutions that increase time to value. Ultimately, this will enable Wacker to respond to market volatilities and opportunities in an agile manner – and deliver on your growth and sustainability ambitions.
Enhancing Patient Experiences
Category leadership entails a shift in focus – from treatment to prevention and early intervention. This implies a strong relationship between AstraZeneca and its patients, something that brings challenges, but also opportunities – in the shape of more and better services and new revenue streams. Delivering a great experience requires paying close attention to the entire journey, with the patient at the centre of service design. This means engaging with the wider eco-system – scientists, healthcare providers, insurance companies and regulators – to deliver omnichannel digital journeys. Creating these seamless patient experiences is the most effective means of enhancing patient satisfaction – and of ensuring AstraZeneca’s continued growth.
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Read more hereOrange can help AstraZeneca create experience strategies that put the customer first, powered by data and innovative technology. We can ensure that the patient experience integrates all channels, digitizes customer journeys, acts on insights, and implements changes in processes, technology and mindset. For example:
- Our healthcare subsidiary Enovacom is supporting the healthcare sector in the digitisation of the patient journey by connecting pharma and healthcare – more than 2000 hospitals, clinics and labs are using Enovacom to securely transport data and enable smarter journeys.
- We are partnering with companies like Liva Healthcare to deliver obesity coaching alongside the provision of prescription weight-loss medicines.
- And we are working with a leading Japanese pharmaceutical company to leverage the Live Objects IoT platform to access and visualise data from Autoinjectors paired with mobile phones over Bluetooth.
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Orange Business has over 800 staff dedicated to healthcare and pharma that complement your in-house capabilities. Our Business & Decision Life Science division is providing companies like AstraZeneca with Contract Research Operations activities that accelerate the entire R&D process – from discovery to commercialisation. We are also able to leverage the customer experience expertise accumulated through our engagements with retail customers to ensure that AstraZeneca is able to deliver seamless digital interactions.
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Why should you choose Orange
Customer experience is the differentiator for companies today, but to deliver it requires change. At Orange, we know that businesses are at different stages of their journeys. To help you reach that end goal, we offer:
- a data-centric expertise based on extensive experience
- the support of Business & Decision to harness Big Data, AI and advanced analytics
- a multi-vendor approach
- one of the largest pools of CX and EX experts in enterprise technology, covering both consultancy and implementation
- a global footprint with 24/7 support
- bespoke solutions to meet your needs
- one of the largest global voice networks ever
- true end-to-end capabilities
- knowledge as an integrator and operator delivering great CX to our own customers
We've helped many businesses like yours already. These include enabling a global consumer products company to deploy speech analytics to improve its CX delivery, supporting manufacturing giant to personalize its digital communication, and enhancing RS Component's omni-channel offering to deliver best-in-class customer service.